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Best Practice Guides

Updated: 17 hours ago

Building best practice in proactive care relies on developing strong habits and shared confidence across the workforce. When organisations shift from a reactive model, responding only when something goes wrong, to a proactive one. The focus moves toward early recognition, prevention, and consistent follow-up. Good intentions are powerful, but they only translate into meaningful outcomes when supported by routines, prompts, and simple daily behaviours that make proactive practice the “new normal.” Habit-forming approaches help teams notice small changes earlier, intervene sooner, and ultimately prevent deterioration. This not only improves outcomes for people receiving care but also strengthens the culture of accountability, curiosity, and continuous improvement within teams.

Telehealth plays a key role in this cultural shift. To use equipment to its full potential, staff need both confidence and a clear understanding of how proactive monitoring supports wider care planning and strengthens relationships with wraparound services. Establishing habits, such as routine device checks, regular data review, and structured communication with GPs and community teams, ensures that equipment stays current, functioning, and integrated into everyday practice. The guides below are designed to support this shift by embedding proactive workflows, building staff capability, and encouraging small, repeatable behaviours that turn good intentions into sustained, system-wide change.





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