The ABC of Quality Improvement: Attitude, Behaviour, and Choice in the Connected Care Programme.

A is for Attitude: Cultivating a Growth Mindset

Quality improvement starts with how we see the world—and ourselves. A positive, proactive attitude fuels curiosity and resilience. In the Connected Care Programme, we challenge participants to reframe challenges as opportunities. Whether navigating systemic obstacles or day-to-day operational pressures, it’s our internal narrative that determines how we show up.

At These Hands Academy, we foster an environment where professionals are encouraged to believe in their capacity to drive change. We often ask: What would happen if we believed improvement was not just possible, but inevitable? That belief, anchored in hope and determination, is the seed of lasting progress.

B is for Behaviour: Practising What We Preach

Attitude sets the intention, but behaviour is where quality improvement becomes visible. It’s in the way we communicate with colleagues, listen to patients, document actions, or even challenge poor practice. Small actions, repeated consistently, create ripples of change.

The Connected Care Programme is designed to embed positive behaviours through experiential learning and reflective practice. Participants engage in simulations, storytelling, and collaborative problem-solving, all reinforcing the behaviours that lead to safer, more compassionate care.

At These Hands Academy, we remind learners: It’s not what you know, it’s what you do with what you know. Behaviour is the bridge between good intentions and real-world impact.

C is for Choice: Owning the Power to Change

Ultimately, improvement is a choice, a series of decisions made every day, often in moments that seem small or routine. Will we speak up when we see something wrong? Will we take five extra minutes to explain a procedure to a worried relative? Will we hold space for a colleague who's having a hard day?

In the Connected Care Programme, we empower participants to see themselves as agents of change. The programme reframes quality improvement not as an external mandate but as an internal commitment—one that professionals actively choose, again and again.

These Hands Academy champions this autonomy. Our learners are not passive recipients of knowledge; they are co-creators of safer systems. Every choice to engage, reflect, or act with integrity contributes to a culture where quality thrives.

Putting ABC into Practice

When Attitude, Behaviour, and Choice align, we unlock the true potential of connected, compassionate care. The ABC framework is not just a learning tool—it’s a leadership philosophy. It recognises that change does not start with policies or procedures, but with people.

Whether you’re a frontline worker, team leader, or senior executive, the challenge is the same: How will you show up today? At These Hands Academy, we’re here to walk that journey with you, hand in hand, step by step.